Online Club Shop Ordering Process
- Click on the garments or accessories on the homepage that you would like to order.
- Double check the Samurai unisex sizing guide via the link on the page.
- Choose your size in the drop down option, and add personalisation details if applicable such as initials or a shirt
- Add the item to the basket and continue shopping the rest of the Tunbridge Wells RFC range.
- At any time you can check the items in your basket, by clicking the cart icon on the top right of your screen.
- If at any time you change your mind and you wish to remove an item from your basket, this can be deleted by clicking the ‘X’ next to the item and then clicking ‘update basket’.
- The cart will also display the shipping costs involved, these are based on the weight of garments that you order.
- Click ‘Proceed to Checkout’ to finalise your order and make a payment.
- On the checkout page you will be requested to fill in your billing details and also your delivery address, whilst also setting up an account by picking a username and password, so if you wish to return to the club shop at a later date to purchase you will not be required to fill in your billing and address details again.
- Click ‘Place Order’ this will automatically open a secure First Data payment screen where you will be requested to select your payment method then enter your payment card details.
- Once complete you will receive a confirmation email stating the items you ordered and your order number.
- If at any time you need any additional assistance or have any queries please contact: firstname.lastname@example.org, quoting Tunbridge Wells RFC and your order number if you have one.
- All the club shop orders will be despatched for delivery as follows: 7-10 working days for our Tunbridge and core stock product.
WINDOW OPEN FROM FRIDAY 28/02/2020 UNTIL FRIDAY 13/03/2020 at this point the window will close, orders will be collated and subject to meeting minimum order quantities orders will be placed in manufacture, manufacturing time scale is 8-10 WEEKS from the order being placed with the factory (DUE TO IT’S FULLY BESPOKE NATURE), any MOQ shortfalls will be communicated to the club with the option of topping up qty’s. PLEASE NOTE THAT ONCE YOUR ORDER IS IN MANUFACTURE IT WILL BE NON REFUNDABLE.