I have forgotten my login details, what should I do?
What size should I buy?
I have two items that’s are labelled the same size but fit differently. Why is this?
What fabrics do Samurai Sportswear Use?
What is Samurai’s Performex™ Technology?
Do you offer warranty on your garments?
How reliable is stock availability?
When will I receive delivery of my order?
Stock availability changes on an hourly basis. In case of an availability problem, where the number of orders exceeds the current stock level, you will be informed by email or phone with an expected availability date for your order.
Made to Order
Made to order products will be available to order from 4th September 2018 until 24th September 2018. After this time, all orders will be collated and sent to our factory, where all garments will be custom made on a 7 to 9 week lead time. Once made, these orders will be delivered to your home address with an estimated delivery of Late November.
Once your order has been placed, your garments will be picked, decorated, packed and sent out via our track and trace service within 14-21 days. Our courier will provide parcel recipients with a one hour delivery window, notified by SMS or email, so you don’t have to wait in all day. All we need is your email address or mobile phone number and you will be able to follow your Samurai delivery to your front door. Please note that if an order contains both made to order and stock products, the order will not be dispatched until the made to order element has arrived.