Does Samurai offer exchanges/returns?
Samurai will only process return/exchange requests received by completing the form on this page.
You must submit this request to Samurai within 14 days of receiving your order.
Once your request for a refund or exchange has been accepted you must then return the specified garments within 14 days.
Garments that have been made to order, personalised, including the addition of initials, cannot be returned/exchanged.
What can I return?
We will try and help with returns/exchanges of any product unless it is personalised.
As stated above we will only accept return/exchange requests received within 14 days of delivery.
If the request is received after more than 14 days from delivery, or the returned items are not received by Samurai within a further 14 days of the request, Samurai may not accept the return request. This also applies if garments are returned without prior communication with Samurai, or the item is worn, damaged or not in its original packaging Samurai may not process the return/exchange.
If the value of the goods is diminished by any amount as a result of handling the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, then Samurai may recover that amount from the consumer, up to the contract price.
Does Samurai pay for return delivery costs?
Samurai does not bear the direct costs of returning goods as stated on our ordering notification (contract of sale).
Recommendation: For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as Samurai cannot be held responsible for goods not received.
When will my refund/exchange be completed by?
Exchange item/s will be delivered to the customers shipping address once we have accepted their request. We cannot process returns/exchanges requests for garments that have been personalised. We approximate that the garments will be delivered to the customer within 14 days (depending on product availability). If a refund is required Samurai’s Accounts Department will raise a refund and inform you by email. Samurai will aim to process refunds within 7 working days of receipt of goods.
If I have any questions who shall I contact?
Our Customer Services team are available Monday to Friday between the hours of 09:00hrs to 17:00hrs. They are contactable on 01508 531010 or by email at firstname.lastname@example.org
Complete this return or exchange form