I have forgotten my login details, what should I do?
If you’ve forgotten your password, you can get a new one by selecting the “Login” tab on the top tool bar and clicking on “Forgot your password”. Once you have added your username or email address associated with your Samurai account select “Reset my password”. You will then be sent a password reset link by email.
What size should I buy?
We offer men’s/unisex, women’s and child size guides on our website at http://www.samurai-sports.com/fit-sizing-information/
Should you have any questions regarding our sizing range please do not hesitate to contact one of our Customer Services Team on +44 (0)1508 531010.
I have two items that’s are labelled the same size but fit differently. Why is this?
Our products come in a range of fits based on sport and fabric choice meaning certain fits are more suited to particular garment choices. For example, the Regular fit jackets would allow for several layering options which means it would be a looser fitting garment compared to a Pro fit top which is body contouring fit. For further information please visit https://www.samurai-sports.com/fit-sizing-information/
How reliable is stock availability?
Stock availability changes on an hourly basis. In case of an availability problem, where the number of orders exceeds the current stock level, you will be informed by email or phone with an expected availability date for your order.
What fabrics do Samurai Sportswear Use?
Samurai Sportswear use quality, technical fabrics that have been carefully selected by our Production Team, offering fabrics that work with the body so you can perform to your best during your training/match games.
What is Samurai’s Performex™ Technology?
Samurai’s exciting next generation Performex™ system encompasses an exclusive range of top calibre performance fabrics, designed and developed and only available exclusively from Samurai Sportswear. This exceptional league of high quality technical fabrics have been expertly engineered to meet the specific needs of the athlete, who demands apparel with the highest level of functionality, comfort and durability, combined with cutting edge design. For more information on our Performex™, please visit our Fabric page at http://www.samurai-sports.com/fabrics/.
Do you offer warranty on your garments?
Yes. We make our products durable so we offer a warranty on our garments for the garment’s expected lifetime, subject to their use. Our full terms and conditions will give you more details.
As standard we offer a 6 month guarantee on all Samurai products with the exception of Iconix Rugby Shirt, Stock Premier Short, Premier Netball Dress, Hockey Match Shirt, Cricket Match Shirt and Bespoke Leisure Short in men’s and women’s fits. These products are part of our ‘Samurai Super 6’ warranty which means they are guaranteed for 12 Months and will be included on garment hangtags.
In order to apply the ‘Samurai Super 6’ guarantee you must register your product at: http://www.samurai-sports.com/product-guarantee within 28 days of receiving your order, this will also detail full Terms and conditions.
When will I receive delivery of my order?
Once your order has been placed, your garments will be picked, decorated, packed and delivered to the RAF Akrotiri British Forces Post Office via our track and trace service within 14-21 days, where it will then be sent on to Cyprus to be delivered to you.
Please note; Once your order has been delivered to the BFPO address and is in the British Forces Post Office system, Samurai no longer have control of the delivery and cannot be held accountable for any delays that may occur.
How do I wash your clothing?
All of Samurai’s garments have wash care labels on them. Never wash your Samurai products above 40°C as this can affect the appearance or performance of your garment. For further information, please refer to the Garment Care section on our website at http://www.samurai-sports.com/garment-care/.
Can I return goods?
You can return plain stock items to us within 14 days of delivery for a refund or exchange. The garments must be in their original condition, with all labels, bag and tags intact. Any garments returned outside of this time will not be accepted. We will process accepted returns for a refund or exchange within 14 days of receiving your return.
Stock item(s) that you have customised, or where you have purchased customised stock on behalf of a Club/School/College/University or organisation, whose kit include logo(s), name(s) and/or number(s), these garments are non-returnable and cannot be refunded or exchanged except in the case of manufacturing error or faulty goods.
Notification of an issue/fault/shortfall with an order must be made in writing to us within 14 days of delivery. The goods must be returned in unused condition in their original packaging, including all attached labels and swing tags, and the cost of any loss, damage or reduction in value of the goods will be borne by the customer. For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as we cannot be held responsible for goods not received.
The standard warranty for garments manufactured by Samurai International is six months.
If I have any questions who should I contact?
If you have any questions please click on the ‘Contact Us’ tab and complete the online form, alternatively contact us by one of the following methods:
Phone number: +44 (0)1508 531010
Fax: +44 (0)1508 530660